Lead Scheduling Coordinator

About the role

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity. Make lives better—including your own. Work in an environment where you can become your best possible self, with opportunities to grow your career through professional development and ongoing health and wellness programs.

Responsibilities

• Schedule and/or bill associates and services; serve as a lead to other schedulers.
• Act as a point of contact and resource for other schedulers.
• Coordinate and schedule services for residents.
• Ensure community and corporate policies are disseminated and followed by all associates.
• Provide Personalized Living services as needed and within professional and state guidelines.
• Coordinate alternative resources for associates and families.
• Assist the Director or designee in recruiting, hiring, orientation, and training of new associates.
• Ensure adequate staffing coverage for the provision of services on a day-to-day basis.
• Market programs to appropriate audiences.
• Report all accidents and/or incidents to the Director or designee immediately; ensure required reports are completed accurately and timely.
• Complete and submit administrative reports as necessary.
• Ensure complete and correct billing information is provided to the Director.
• Assist staff with training and orientation.
• Encourage teamwork through cooperative interactions.

Qualifications

• High school diploma or General Education Degree (GED) required.
• A minimum of 1–2 years related experience.
• One year experience working with older adults or in a related healthcare setting preferred.
• One year supervisory experience preferred.

Physical Demands and Working Conditions

• Standing, walking, sitting.
• Occasional weekend, evening, or night work if needed to ensure shift coverage.
• Use hands and fingers to handle or feel; reach with hands and arms.
• On-call on an as-needed basis.
• Possible exposure to communicable diseases, infections, latex, blood-borne pathogens, various drugs, chemicals, infectious or biological hazards.
• Ability to lift up to 25 pounds; stoop, kneel, crouch, or crawl.
• Talk or hear; vision sufficient for daily tasks.
• Occasional travel required.

Management/Decision Making

Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills

Has a working knowledge of a skill or discipline requiring basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization.