Scheduling Coordinator Lead

Position Summary

The scheduling coordinator lead is responsible for the daily operations, service or function assigned. Additional duties based on needs of office.

Essential Duties And Responsibilities

• Coordinate referrals and follow up imaging for patients.
• Lead and participate in projects that improve workflows, and improve collaboration with other departments.
• Provide reporting and data support for department initiatives.
• Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Work cooperatively with all team members to ensure quality service at all times.
• Perform mandatory in-service training.
• Maintain a clean and safe work environment.
• Maintains staff schedules in conjunction with the Practice Manager.
• In charge of orientation and training for front office staff.
• Huddles/team meetings as needed.
• Functions as a Super User, trained in all scheduling and referral functions.
• Understands and monitors work of team to ensure assigned work is completed accurately, effectively, and efficiently so as to ensure outstanding patient care.
• Other duties as assigned to ensure smooth office operations to function effectively and efficiently.

Qualifications

• Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred.
• Effective written and verbal communication skills.
• Demonstrated attention to detail, organization & effective time management.
• Solid judgment to escalate issues appropriately.
• Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills.
• Advanced knowledge of Microsoft Office, related computer programs & general office machines.

Relationship-based Careguiding Principles

Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are consistent in practice and include patient advocacy, safety and education. Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for co-workers.

Special Equipment, Skills Or Other Requirements

• Strong written and oral communication skills.
• Strong interpersonal, motivational and conflict resolution skills.
• Strong participatory management, team building and administrative skills.
• Broad based knowledge of related regulatory compliance requirements.

Work Environment And Hazards

Exposure Class I or II, service specific – limited exposure to situation which could cause serious illness or injury (II), routine or potential exposure to blood, body fluids, excretions or secretions (I).

Physical Demands

Medium work: Must be able to lift, bend, stoop, push and pull.

Career Path

Supervisor or Manager

Pay Range

$20.50 mid $24.20 max $26.60