Scheduling Excellence Manager
About the role
Provides enterprise leadership for advancing scheduling strategy, standards, and performance across Ascension.
Responsible for overseeing the implementation/ sustainment of scheduling best practices, and partnering with operational and clinical leaders to ensure alignment with staffing targets, labor budgets, and patient care needs.
Ledges initiatives that strengthen schedule integrity, reduce premium labor, and promote equitable and transparent scheduling processes.
Provides oversight of scheduling governance, performance monitoring, and continuous improvement initiatives to advance Scheduling Excellence across ministries.
Works with market schedulers to improve schedule quality, timeliness, accuracy and completeness and ensure key performance indicators (KPIs) are met in these areas.
Responsibilities
- Advancing scheduling strategy, standards, and performance across Ascension
- Oversight of scheduling governance, performance monitoring, and continuous improvement initiatives
- Improving schedule quality, timeliness, accuracy and completeness
- Ensuring key performance indicators (KPIs) are met in these areas
- Partnering with operational and clinical leaders to ensure alignment with staffing targets, labor budgets, and patient care needs
- Leading initiatives that strengthen schedule integrity, reduce premium labor, and promote equitable and transparent scheduling processes
- Working with market schedulers to improve schedule quality, timeliness, accuracy and completeness
Requirements
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
- Healthcare industry background
- 3+ years of experience in scheduling operations, workforce management, or staff coordination
- Experience with an enterprise scheduling platform (such as UKG) preferred.
Qualifications
- High School diploma equivalency with 2 years of cumulative experience
- Associate's degree/Bachelor's degree
- 4 years of applicable cumulative job specific experience
Skills
- Enterprise scheduling strategy and standards
- Scheduling best practices
- Performance monitoring and continuous improvement initiatives
- Market scheduler collaboration
- Staffing targets, labor budgets, and patient care needs alignment
- Schedule quality, timeliness, accuracy and completeness improvement
- Key performance indicators (KPIs) management
- Operational and clinical leader partnership
- Equitable and transparent scheduling processes promotion
- Enterprise scheduling platform (such as UKG) experience
Benefits
Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
Time to recharge: pro-rated paid time off (PTO) and holidays
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Family support: parental leave, adoption assistance and family benefits
Other benefits: optional legal and pet insurance, transportation savings and more
Pay
Commensurate with experience
Schedule
Monday-Friday | Onsite greater than 50% of the workweek
Life at Ascension
Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
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