Scheduling Dispatcher

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. We help feed the world. We impact how food is produced, packaged, and made safe. We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Your Responsibilities

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

What You Need to Succeed

• An associate's degree preferably in business or communications with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization; or a minimum of five years of same experience.
• Experience in a field service or small business environment or similar industry experience a plus.
• SAP knowledge and experience working in the business system is preferred.
• Excellent prioritization and organizational skills and excel at multitasking.

Our Offer to You

• Medical, dental, and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
• Gym discount program if you elect our Aetna medical coverage.
• Tuition reimbursement.
• All the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
• Global market strength and worldwide leadership in weighing.
• A brand name that is identified worldwide with precision, quality, and innovation.
• A commitment to extraordinary service on our state-of-the-art equipment.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Contact Information

If you’d like more information about your EEO rights as an applicant under the law, please contact us at EEO@mt.com.