Scheduling Coordinator- Women's Health

Job Overview

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests, and maintaining medical records for participants. Coordinates scheduling of participants within multiple departments internally including nursing, transportation, and therapy at three different sites.

Job Responsibilities

• Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process
• Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions
• Answers phone calls promptly and courteously pertaining to setting up appointments
• Relays accurate and complete messages to the appropriate person
• Effectively performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty
• Captures and forwards information to the medical records department for scanning purposes
• Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites
• Fulfills all scheduling procedures appropriately and completes scheduling paperwork accurately and timely
• Communicates appropriately with customers, transportation and other departments

Minimum Job Requirements

• High School Diploma or GED in Healthcare
• Up to 1 years’ experience Clerical Healthcare
• General computer skills
• Knowledge in medical terminology

Working Conditions

• Bending - Occasionally
• Climbing - Occasionally
• Concentrating - Frequently
• Continuous Learning - Occasionally
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting
• Lifting 50+ Lbs. - Rarely
• Lifting
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Frequently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Using Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Consistently
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect: Respect cultural and spiritual differences and honor individual preferences
• Respect everyone’s opinion and contribution, regardless of title/role
• Speak positively about my team members and other departments in front of patients and guests
• Value: Value the time of others by striving to be on time, prepared and actively participating
• Show courtesy and compassion with customers, team members and the community