Scheduling Coordinator-TriHealth Cancer Institute- Western Ridge
About the role
Join the TriHealth Cancer & Blood Institute — Cincinnati’s largest adult personalized medicine program — where you’ll be part of a multidisciplinary team delivering truly coordinated, patient centered care. With more than 40 specialized providers and the region’s highest number of Oncology Certified Nurses, we empower our teams with the expertise, resources, and system-based support proven to improve outcomes. Here, you’ll make a meaningful impact every day, guiding patients and families through their toughest moments with advanced treatments, compassion, and fearless commitment.
Location: 6949 Good Samaritan Dr Ste 250, Cincinnati, OH 45247
Schedule
Full-Time (80 hours bi-weekly), Monday–Friday, 8:00 am–4:30 pm
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid time off
- Retirement plans
- Tuition reimbursement
- Competitive pay based on education level and experience
- Additional details: TriHealth benefits page
Requirements
- High School Diploma or GED (required)
- Up to 1 year of experience in a professional environment (required)
- Knowledge of Microsoft Office suite
Overview
This position is responsible for providing clerical support functions including scheduling, reception of patients, ordering exams, answering the telephone, filing and maintaining medical records. The role demonstrates a working knowledge of the Epic scheduling system, assists technologists and nurses when needed, coordinates daily activities for timely completion of tasks, and maintains office supply inventory.
Responsibilities
- Encourage and support continuous learning and improvement by alerting issues and recommending changes
- Follow regulatory compliance and departmental processes
- Maintain LMRP productivity metrics: number of procedures scheduled, percent of time on phone and available
- Ensure quality and accuracy of scheduling, facility/procedure details, and demographic information
- Demonstrate teamwork and flexibility: meet department needs, pick up extra time, work overtime when needed, mentor new employees
- Apply telephonic customer skills: follow scripting, provide quality service, problem‑solve and anticipate customer needs, comply with phone monitoring skill sheet
Working Conditions
- Climbing – Rarely
- Concentrating – Consistently
- Continuous Learning – Consistently
- Hearing: Conversation – Consistently
- Hearing: Other Sounds – Frequently
- Interpersonal Communication – Consistently
- Kneeling – Occasionally
- Lifting
- Lifting 50+ lbs – Rarely
- Lifting
- Pulling – Rarely
- Pushing – Occasionally
- Reaching – Rarely
- Reading – Consistently
- Sitting – Consistently
- Standing – Rarely
- Stooping – Occasionally
- Talking – Consistently
- Thinking/Reasoning – Consistently
- Use of Hands – Consistently
- Color Vision – Occasionally
- Visual Acuity: Far – Frequently
- Visual Acuity: Near – Consistently
- Walking – Frequently
Standards
TriHealth SERVE Standards and ALWAYS Behaviors — all team members are expected to demonstrate the following:
- Serve: Welcome everyone with eye contact, a smile, and a greeting; acknowledge and assist lost patients/guests; refrain from personal cell phone use in public or patient care areas.
- Excel: Take personal responsibility to address and recover from service breakdowns; offer patients and guests priority when waiting; work on improving quality, safety, and service.
- Respect: Honor cultural and spiritual differences and individual preferences; respect everyone’s opinion and contribution regardless of title; speak positively about team members and other departments in front of patients and guests.
- Value: Value others’ time by being on time, prepared, and actively participating; keep the physical environment clean and safe; be a good steward of resources, using supplies and equipment efficiently and avoiding waste.
- Engage: Acknowledge wins and frequently thank team members and others for contributions; show courtesy and compassion with customers, team members, and the community.