Scheduling Coordinator- TriHealth Cancer Institute- Clifton

Job Overview

This position is responsible for providing clerical support functions including, scheduling, reception of patients, ordering exams, answering the telephone, filing and maintaining medical records. This position demonstrates a working knowledge of the Epic scheduling system. Assists technologists and nurses when needed. Coordinates daily activities for timely completion of tasks and maintains office supply inventory.

Job Responsibilities

• Encourage/Support Continuous Learning/Improvement: Alerting of issues; Recommending changes
• Follows regulatory compliance/departmental process
• LMRP Productivity: number procedures scheduled, percent of time on phone and available
• Quality - Accuracy of scheduling
• Facility/procedure Demographic information
• Team work and flexibility
• Is flexible to meet department needs
• Picks up extra time, works over when needed
• Mentors new employees
• Telphonic Customer Skills - Follows scripting
• Quality and Service- Problem solve customer needs
• Anticipates customer needs
• Complies with phone monitoring skill sheet

Working Conditions

• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting
• Lifting 50+ Lbs. - Rarely
• Lifting
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Using Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS… Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect: ALWAYS… Respect cultural and spiritual differences and honor individual preferences
• Respect everyone’s opinion and contribution, regardless of title/role
• Speak positively about my team members and other departments in front of patients and guests
• Value: ALWAYS… Value the time of others by striving to be on time, prepared and actively participating
• Pick up trash, ensuring the physical environment is clean and safe
• Show courtesy and compassion with customers, team members and the community