Scheduling Coordinator- TriHealth Cancer Institute- Arrow Springs

Join the TriHealth Cancer & Blood Institute — Cincinnati’s largest adult personalized medicine program — where you’ll be part of a multidisciplinary team delivering truly coordinated, patient-centered care. With more than 40 specialized providers and the region’s highest number of Oncology Certified Nurses, we empower our teams with the expertise, resources, and system-based support proven to improve outcomes. Here, you’ll make a meaningful impact every day, guiding patients and families through their toughest moments with advanced treatments, compassion, and fearless commitment.

Location: 100 Arrow Springs Blvd., Suite 2000 (Infusion Center), Lebanon, OH 45036

Schedule

• Full-Time (80 hours bi-weekly)
• Monday–Friday, 8:00 AM–4:30 PM

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• Paid time off
• Retirement plans
• Tuition reimbursement
• Competitive pay based on education level and experience

Requirements

• High School Diploma or GED (Required)
• Up to 1 year experience in a professional environment (Required)
• Knowledge of Microsoft Office suite

About the Role

This position is responsible for providing clerical support functions including scheduling, reception of patients, ordering exams, answering the telephone, filing, and maintaining medical records. This role demonstrates a working knowledge of the Epic scheduling system. Assists technologists and nurses when needed. Coordinates daily activities for timely completion of tasks and maintains office supply inventory.

Responsibilities

• Encourage and support continuous learning and improvement by alerting issues and recommending changes
• Follow regulatory compliance and departmental processes
• Monitor productivity metrics such as number of procedures scheduled, percent of time on phone, and availability
• Ensure quality and accuracy in scheduling, including facility/procedure and demographic information
• Demonstrate teamwork and flexibility by meeting department needs, picking up extra time, working overtime when needed, and mentoring new employees
• Apply telephonic customer service skills by following scripting, problem-solving customer needs, anticipating customer needs, and complying with phone monitoring skill sheets

Working Conditions

• Climbing: Rarely
• Concentrating: Consistently
• Continuous Learning: Consistently
• Hearing (Conversation): Consistently
• Hearing (Other Sounds): Frequently
• Interpersonal Communication: Consistently
• Kneeling: Occasionally
• Lifting under 10 lbs.: Frequently
• Lifting 50+ lbs.: Rarely
• Lifting under 50 lbs.: Occasionally
• Pulling: Rarely
• Pushing: Occasionally
• Reaching: Rarely
• Reading: Consistently
• Sitting: Consistently
• Standing: Rarely
• Stooping: Occasionally
• Talking: Consistently
• Thinking/Reasoning: Consistently
• Use of Hands: Consistently
• Color Vision: Occasionally
• Visual Acuity (Far): Frequently
• Visual Acuity (Near): Consistently
• Walking: Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, all TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences
• Respect everyone’s opinion and contribution, regardless of title/role
• Speak positively about team members and other departments in front of patients and guests

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared, and actively participating
• Pick up trash, ensuring the physical environment is clean and safe
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions
• Show courtesy and compassion with customers, team members, and the community