Scheduling Coordinator - Radiation Oncology - 140623

About the role

The Scheduling Coordinator supports daily patient services by managing a high volume of clinic calls and triaging them according to UC San Diego Health telephone and UCSD Experience standards. This role is responsible for accurate appointment scheduling and confirmation, determining authorization needs at the time of scheduling, and communicating changes promptly to clinical teams.

Responsibilities

• Manage a high volume of clinic calls and triage them according to UC San Diego Health telephone and UCSD Experience standards.
• Accurate appointment scheduling and confirmation.
• Determine authorization needs at the time of scheduling.
• Communicate changes promptly to clinical teams.
• Prepare and distribute clinic schedules.
• Maintain schedule order work queues and ensure timely transcription of follow-up orders across Epic, PCIS/Varian, and Aria.
• Greet and direct patients, complete registration both in person and by phone, gather demographic and insurance information, verify eligibility through automated systems, collect co-payments and pre-payments, process daily deposits, and assist with routine billing inquiries.
• Check patients in and out, coordinate transportation when needed, maintain accurate financial documentation, and keep patients informed of delays in care.
• Serve as a key liaison among physicians, nurses, and Radiation Oncology staff.
• Maintain a clean and professional front desk environment.
• Support monthly billing accuracy by reviewing appointment reports and eligibility for patients undergoing treatment.
• Additional duties may be assigned to ensure smooth and efficient clinic operations.

Requirements

• Three (3) or more years of relevant experience in a large complex healthcare setting.
• Excellent written and verbal communication skills.
• Advanced customer service skills in person and over the phone.
• Working knowledge of medical terminology.
• Proficient in typing and creating well-organized emails.
• Prior scheduling experience.
• Ability to build strong relationships with physicians, clinical and non-clinical team members, colleagues, and leadership.
• Strong attention to detail, organization, time management skills and abilities.

Qualifications

• Experience working in Radiation Oncology, Oncology, or any cancer-related clinic setting.
• Minimum one year's experience in patient registration.
• Experience working with the medical center's various computer programs, including PCIS, EPIC, IDX, RIS.
• Fluency in English and Spanish.

Skills

• Proficiency in navigating multiple systems simultaneously.

Benefits

N/A

Pay

Annual Full Pay Range: $60,260 - $74,917 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $28.86 - $35.88

Schedule

Rotating, 8-Hour Shifts, Monday-Friday