Scheduling Specialist - Radiation Oncology

About the Role

The Cancer Center Scheduler at St. Charles Health System is responsible for scheduling appointments for radiation oncology, office visits, referrals, and diagnostic exams. This position also handles patient registration, information retrieval, insurance authorizations, charge capture, and other related duties while maintaining excellent customer service relations with patients, hospital staff, office staff, and physicians.

Responsibilities

• Schedules inpatient/outpatient procedures and appointments as ordered by the patient’s physician or authorized designee.
• Schedules multiple appointment types including new patient visits, radiation therapy services, physician referrals, imaging studies, and other procedures.
• Coordinates patient care with outside facilities.
• Demonstrates excellent customer service skills and handles a high volume of calls.
• Understands medical terminology and procedures, and communicates pertinent information related to procedures.
• Accurately processes written orders and enters appointments into the scheduling system.
• Prioritizes work to ensure all details are addressed and proper documentation is input into the system.
• Performs accurate patient registration, including pre-registering patients, collecting demographics, insurance information, and required co-pays/deposits.
• Processes payments accurately and completes daily deposits.
• Performs real-time eligibility (RTE) for insurance benefits and assists with prior authorization when needed.
• Retrieves and scans patient records and forms into appropriate EMR systems.
• Prepares physician reports and correspondence.
• Ensures accurate charge entry and performs reviews of charges.
• May be required to cover responsibilities at Bend and Redmond sites.
• Assists with special projects as needed.
• Supports the vision, mission, and values of the organization, including continuous improvement principles (VIP-Lean).
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies, and procedures, supporting corporate integrity efforts.

Requirements

• High school diploma or GED (Associate degree or higher preferred).
• Valid Oregon driver’s license and ability to meet St. Charles Health System driving requirements.
• Ability to travel to all St. Charles Health System worksites.
• One year of experience working in a physician’s office, medical clinic, or hospital setting.
• Experience in customer service and dealing with physician office staff/general public.
• Knowledge of medical terminology and procedures.

Preferred Qualifications

• Experience in scheduling and registration.
• Oncology/medical office practice experience.