Scheduling Coordinator | Personal Injury

About the role

NEO Surgical Group is seeking a detail-oriented and organized Scheduling Coordinator to join our growing healthcare team. This role is essential in ensuring smooth patient flow and delivering an exceptional patient experience in a fast-paced medical environment.

Responsibilities

• Coordinate and manage patient appointment schedules accurately and efficiently
• Communicate effectively with patients, physicians, and internal staff to support scheduling needs
• Utilize HIPAA-compliant systems, including Athena One EMR, to schedule and maintain appointments
• Maintain accurate patient records while ensuring confidentiality and privacy at all times
• Answer incoming calls, respond to emails, and address appointment-related inquiries professionally
• Assist with general office administrative tasks such as filing and documentation
• Collaborate with clinical and administrative teams to optimize scheduling workflows
• Ensure compliance with medical scheduling protocols, policies, and regulatory requirements

Requirements

• Prior experience in medical scheduling, healthcare administration, or related roles preferred
• Knowledge of medical terminology and medical office procedures
• Proficiency with scheduling and EMR systems (experience with Athena One preferred)
• Strong organizational skills and exceptional attention to detail
• Excellent verbal and written communication skills
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure
• Bilingual candidates are a plus