Scheduling Coordinator - Pavlo Orthodontics

What Sets Us Apart

A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.

Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.

Compensation & Perks That Count: Access a competitive total rewards package including health, dental, and vision insurance, health spending account, 401(k) with employer matching, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family (taxable benefit) and a uniform allowance.

$20.00 - $26.00 per hour. Work-Life Balance: Enjoy a 40-hour work week, Monday through Friday.

Responsibilities

• Create exceptional first impressions by welcoming new patients with warmth and enthusiasm.
• Schedule patient appointments using appropriate templates.
• Confirm appointment reminders are sent out and follow up with unconfirmed appointments.
• Ensure the schedule accounts for appropriate doctor time and fills openings as necessary.
• Discuss major changes with the clinical team.
• Generate correspondence for referring dentists and maintain detailed patient records.
• Support the Insurance Coordinator by confirming patient eligibility and coverage, obtaining detailed benefit breakdowns, and explaining financial responsibilities to patients and families.
• Process insurance claims efficiently, following up on outstanding claims, resolving denials or discrepancies, and ensuring timely reimbursement.

Requirements

• 1-2+ years of dental or orthodontic office experience preferred.
• Experience working in an orthodontic or general dental clinic is an asset.
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members, and the community.
• Keen attention-to-detail and time management skills.

Qualifications

• High school diploma or equivalent.
• Current CPR certification.
• Valid driver’s license and reliable transportation.

Skills

• Microsoft Office Suite
• Orthodontic Management Software Systems

Benefits

• Complimentary orthodontic treatment for you and your immediate family (taxable benefit).
• Employee Assistance Program.

Pay

• $20.00 - $26.00 per hour.

Schedule

• Monday through Friday, 40 hours per week.