Scheduling Coordinator (Onsite)
Patient Care Navigation
Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.
Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
Keep families informed about wait times for services.
Scheduling Optimization
Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.
Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.
Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.
Communication and Collaboration
Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.
Collaborate closely with clinical leadership to ensure timely case assignment and management.
Address client inquiries and requests promptly, maintaining high standards of service.
Technology Utilization and Best Practices
Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.
Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.
Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.
Compensation and Benefits
We offer a $2,000 continuing education stipend.
Competitive compensation, ranging from $25.72/hr to $32.16/hr, depending on experience.
401(k) matching.
PTO and continuing education/wellness days.
Paid holidays.
Health, vision, dental, and pet insurance.
Referral bonuses.
About the Role
This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity.
The position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.
Qualifications
You bring 4+ years scheduling experience in ABA services or related field.
You bring 2+ years in client services related role.
You have strong problem-solving skills.
Skills
Strong problem-solving skills.
Benefits
EEO.
This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/3NkEi7S
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Driving Requirement: This position requires the successful completion of a post-offer background check and a motor vehicle report review.
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