Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

About the Organization

Orlando Health Jewett Orthopedic Institute is one of the region’s largest orthopedic and sports medicine providers. Our world-class team specializes in conditions and injuries of the spine, hand, upper extremities, foot, ankle, lower extremities, joint replacement, concussions, interventional pain management, bone health, and orthopedic trauma. The Downtown Complex consolidates the full spectrum of orthopedic and spine care under one roof, featuring:

• 75 private inpatient rooms
• 10 advanced OR suites
• A research and innovation center with a bio-skills lab and 3D printer
• A robust clinical research and education program
• An adjacent medical pavilion with a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces, and ambulatory surgery center

Our physicians also serve in official medical roles with multiple athletic teams, sporting events, and venues. The institute has been recognized with Modern Healthcare’s Best Places to Work award for its positive workplace culture.

About the Role

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to manage scheduling, rescheduling, and cancellation of single or multiple tests and procedures.

Responsibilities

• Provide accurate, department- and procedure-specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, a team-player attitude, and professional communication skills at all times.
• Understand and uphold Orlando Health’s Patient First Philosophy for exemplary customer service.
• Exhibit working knowledge of registration and scheduling systems, as well as web-based resources.
• Operate computer applications, multi-line telephone systems, printers, copiers, fax machines, and perform required data entry.
• Maintain a basic understanding of medical needs during the screening process for scheduling appointments.
• Consistently review schedules daily and communicate all changes to appropriate staff.
• Consistently meet departmental goals for productivity, quality, and customer service standards.
• Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes as necessary.
• Identify customer service issues and resolve or initiate necessary follow-up.
• Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Requirements

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service, or healthcare experience.
• Computer experience required.