Scheduling Coordinator - High Lakes Upper Mill

About the role

High Lakes Health Care - Upper Mill, part of Praxis Health, seeks a Scheduling Coordinator to join the front office team. The role is patient‑care intensive, involving greeting, screening, and scheduling patients over the phone while ensuring accurate information entry and clerical support for clinical services. The ideal candidate will represent the clinic’s brand professionally, explain procedures to patients, and thrive in a fast‑paced environment.

Responsibilities

• Greets, screens, and schedules patients
• Inputs patient information into electronic health records and support platforms
• Performs clerical duties related to clinical service
• Prepares and processes correspondence
• Answers routine medical administrative inquiries
• Handles high volumes of reception duties: answering and screening calls, relaying messages, and facilitating communication between patients and clinical teams
• Obtains, verifies, and updates patient information
• Assists in medical record maintenance (retrieving, sending, and complying with state/federal requirements)
• Ensures scheduling accuracy for optimal provider and patient time use
• Maintains internal communication via multiple software programs
• Maintains files, assists in establishing office systems, and cares for office equipment
• Performs medical receptionist duties as needed

Requirements

• High school diploma or GED
• Minimum 1 year of customer service experience
• Typing speed of 45 wpm or higher
• Experience in a medical office setting preferred (but not required)

Qualifications

• Aptitude to learn and a passion to serve others
• Ability to thrive in a busy, fast‑paced environment
• Exceptional customer service skills
• Highly organized and detail oriented

Benefits

• Medical, dental, and vision coverage with in‑network and custom network discounts
• 401(k) plan with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in‑house
• Strong performance and attendance may lead to six‑month and annual pay increases

Pay

$18.00 – $20.00 per hour, depending on experience

Schedule

Monday – Friday, 8:30 AM – 5:30 PM