Scheduling Coordinator

Position Summary

The Scheduling Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication).

This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures.

Responsibilities

• Schedule return appointments and/or other appointments as assigned.
• Affirm accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
• Supports physicians and consumers by coordinating their requests and addressing their needs in one transaction.
• Solves routine and complex customer problems and directs customers to appropriate resources.
• Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met.
• Create a positive first impression.

Requirements

• High School diploma or GED.
• 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.

Qualifications

• Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Skills

• Knowledge of electronic medical records and scheduling systems.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Excellent communication and problem-solving abilities.

Benefits

N/A

Pay

N/A

Schedule

N/A