Scheduling Coordinator

About the role

Be an ABA Client Service Coordinator (CSC) for our Allentown, PA clinic team! An ABA Client Service Coordinator (CSC) earns a competitive salary and receives a generous benefit package.

Responsibilities

• Patient Management
• Ensuring effective pipeline management through timely and accurate patient intake, including initial outreach, verification of eligibility, and projecting hours.
• Maintaining site EHR for patient profile creation, documentation management, audits, consents (yearly renewals), and compliant EHRs.
• Maintains up to date metadata to assure accuracy on a weekly basis.
• Completing recurring patient census EHR audits and patient check-ins.
• Serving as the primary point of contact for patient call outs and schedule changes, clinical coordination, benefit inquiries, and any additional patient administrative needs.
• Cooking with internal and external providers, as needed, to support patients in receiving services.
• Operations
• Ensuring accurate and up to date authorizations, payor accounts, and insurance documentation for successful billing.
• Maintaining needed clinic forms, visitor documentation, front desk/check ins, staff breaks, and supports overall day to day operations of clinic functioning as needed.
• Reviewing site metrics broadly (cancelations, hours, unstaffed) and confirms accurate data).
• Serving as a point of contact for staff to address scheduling concerns or issues, ensuring they are resolved efficiently.
• Supporting Practice Manager in reducing cancelations and optimizing schedules, as needed.
• Staffing
• Coordinating and managing scheduling for IBHS staff, ensuring adequate coverage for client sessions and adherence to treatment plans.
• Communicating staffing assignments and completing all needed intake to assist in site/staff performance benchmarks.
• Maintaining an up-to-date database of employee availability and skill levels to align staff qualifications with client needs.
• Collaborating with clinical supervisors to match staff to clients based on clinical needs, preferences, and geographical location.
• Monitoring staff compliance with state regulations and company policies, including required training, licensure, and ongoing education.
• General
• Following NeurAbilities’ Policies and Procedures.
• Following Federal, State, and local rules and regulations pertaining to medical and behavioral health services.
• Understanding and following all compliance requirements for regulatory bodies, consents, EHR documentation, authorizations, and audits.

Qualifications, Education, And Experience

• Bachelor’s degree in business, Public Health, Healthcare Administration, or related field; or 1+ years’ relevant experience in a healthcare environment.
• 1+ years’ experience within a business operations environment.
• Strong understanding of medical terminology and insurance billing procedures for ABA services.
• Intermediate proficiency in MS Office (Outlook, PowerPoint, Teams).

Required Knowledge, Skills, And Abilities

• Knowledge of medical and/or behavioral health terminology.
• Knowledge and understanding of HIPAA practices and adherence to the policies.
• Skill in organizing and synthesizing information from multiple sources, for example, databases, print and online media, speeches and presentations, and observations.
• Ability to manage confidential information in compliance with HIPAA and handle sensitive information professionally.
• Ability to identify and resolve problems with minimal assistance.
• Ability to maintain a high degree of confidentiality.
• Ability to manage multiple projects and deadlines.
• Ability to work independently and collaboratively across the organizational enterprise in a fast-paced working environment.
• Ability to focus on client needs by anticipating, understanding, and responding appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters.
• Ability to deal with varying levels of the public from diverse cultural and socio-economic backgrounds.
• Ability to stay organized and manage multiple responsibilities throughout the day (i.e., will need to answer calls, return calls, manage documentation, and perform insurance verification).

About The Company

NeurAbilities Healthcare is a distinguished specialty healthcare provider with a team that constantly seeks new and innovative ways to provide the best possible care for patients. Founded by a neurologist who put his vision of compassionate, high-quality patient care into practice, we remain on a mission to transform the lives of individuals with autism and other neurodevelopmental disabilities in New Jersey, Pennsylvania, and beyond. Each of our dedicated team members share the same mission of providing top-notch medical and psychological care and integrated behavior services to over 10,000 patients annually. NeurAbilities Healthcare Inc is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability, or any other category protected under law.