Scheduling Coordinator for Heart Services PRN

About the Role

Serves as the primary point of contact for Cardiology appointment scheduling with new and existing patients. Coordinators may schedule for practices, hospital, and ancillary services across the health system. Responsibilities include relaying patient concerns, medication refill requests, creating and sending messages to clinical staff, providers, or office staff per protocol via Power Chart Ambulatory accurately and timely. Coordinators may assist patients by providing directions, fax numbers, or following up on referrals.

Consistently delivers high-quality customer service to patients, community, businesses, and practices. Must listen to complex situations to prioritize caller needs and research requests thoroughly to ensure accuracy and optimal patient care. Remains calm in stressful situations and demonstrates thoroughness when entering patient demographics, verifying insurance, reviewing HIPAA information, scheduling appointments, or sending messages in Power Chart Ambulatory.

Requirements

• High school diploma or GED (required)
• Completion of courses in medical terminology and basic anatomy (preferred)
• Two years of experience in a medical setting with strong emphasis on using and spelling medical terms (required)
• Strong computer skills with ability to type at moderate speed while maintaining accuracy
• Excellent customer service and phone skills
• Two years in a hospital or medical office scheduling clinical procedures using scheduling software (preferred)
• Customer service background in a call center (preferred)

Benefits

Mission Hospital offers a total rewards package that supports the health, life, career, and retirement of colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location and position.