Scheduling Coordinator - Coastline Orthodontics

About the role

As a Scheduling Coordinator, you are the first point of contact for our patients. You will work hand-in-hand with our Orthodontists, clinical assistants, and team leaders to ensure seamless daily operations and maximize patient treatment time. This dynamic role helps support multiple state-of-the-art clinics, so flexibility and a willingness to assist across locations are key to your success and our team’s daily harmony.

Responsibilities

• Patient Hospitality: Welcome patients, answer incoming calls, handle appointment scheduling, and send confirmations.
• Multi-Clinic Support: Travel locally to assist across our 3 modern locations to ensure continuous, high-quality patient care.
• Clinical Collaboration: Partner with doctors and clinical staff to keep daily appointments on schedule.
• Practice Administration: Manage patient accounts, verify insurance eligibility, and maintain accurate digital dental records.
• Office Coordination: Maintain office inventory/stock levels and assist with light general housekeeping to keep our clinics pristine.

Requirements

• Patient-Centered & Kind: Warm, respectful, and genuinely passionate about helping others.
• Team Player & Adaptable: Thrives in a fast-paced environment and eager to collaborate across multiple clinic sites.
• Strong Communicator: Excellent verbal/written skills and strong attention to detail.
• Proactive Problem Solver: Able to multitask, handle challenges with grace, and anticipate team and doctor needs.
• Tech-Savvy: Comfortable navigating basic computer programs and digital scheduling software.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 2+ years of administrative, customer service, or medical office experience preferred.
• Mobility: Reliable transportation and a valid driver's license to travel between our 3 local clinics.

Skills

• Basic computer literacy and legible handwriting.