Scheduling Coordinator

About the role

The Right Caregiver. The Right Client. Every Time. At Senior Helpers, scheduling is more than filling shifts—it's about changing lives. We're looking for an experienced Scheduling Manager (experience in home care is strongly preferred) who thrives in a fast-paced environment and enjoys solving complex scheduling challenges, building strong relationships, and creating the perfect match between clients and caregivers. This role is ideal for someone who can stay calm under pressure, think several steps ahead, and communicate with confidence. Every decision you make directly impacts the quality of care our seniors receive and the success of our caregiving team.

Responsibilities

• Match caregivers with clients based on skills, personality, availability, and client needs.
• Build and maintain schedules that ensure every client receives reliable, high-quality care.
• Quickly resolve call-offs, emergencies, and last-minute scheduling changes.
• Maintain strong relationships with caregivers, clients, and families through proactive communication.
• Cook up staffing for new client starts and schedule changes.
• Work closely with Client Services, Recruiting, and Leadership to ensure appropriate staffing levels.
• Monitor caregiver availability, overtime, and schedule efficiency.
• Track attendance, missed visits, and scheduling trends to improve service delivery.
• Review and maintain accurate scheduling records within WellSky or other scheduling software.
• Participate in the agency's rotating on-call schedule to provide after-hours scheduling support.

Requirements

• 1-3 years of scheduling, staffing, workforce management, logistics, dispatch, healthcare coordination, or home care experience is required.
• Exceptional organizational and time-management skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional in a fast-paced, constantly changing environment.
• Outstanding customer service and communication skills.
• Comfortable managing multiple priorities simultaneously.
• Experience using scheduling software and Microsoft Office.
• High school diploma or GED required.
• Ability to pass a criminal background check.

Preferred Qualifications

• Home care, healthcare staffing, or senior living experience.
• Experience with WellSky or similar scheduling software.
• Bilingual candidates are encouraged to apply.