Scheduling Coordinator

Primary Responsibilities

• Reflect the values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead franchise.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Carefully coordinate CAREpro schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships.
• Effectively utilize the consultative sales process when working with clients and CAREpros.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.
• Maintain oversight, mediation, and logging of both client and CAREpro activities and follow up on CAREpro assignments and client service.
• Coordinate and maintain monthly client schedules in the software system.
• Enter and maintain accurate client and CAREpro records in the software system.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREpro and clients.
• Adhere to all company policies, procedures and business ethics codes and ensure they are communicated and implemented within the team.
• Aid in maintaining a complete Client Service Schedule.
• Participate in CAREpro meetings.
• Perform any and all other functions and responsibilities deemed necessary.

Requirements

• High school graduation or the equivalent.
• Two years of related business experience or an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license.

Pay

This is a part time position ranging from 20 to 30 hours weekly.