Scheduling Coordinator - Cardiology at Limerick

About the role

Responsible for arranging procedure scheduling and pre-admission testing and scheduling patient in appropriate department, verifying all demographic information, confirming date, time and location of appt for the patient and entering intra procedural data into computer. At the front desk, responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Overview Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

Responsibilities

• Arranging procedure scheduling and pre-admission testing
• Scheduling patient in appropriate department
• Verifying all demographic information
• Confirming date, time and location of appointment for the patient
• Entering intra procedural data into computer
• Patient registration
• Scheduling (front desk)
• Customer service
• Clerical support
• Accepting, recording and verifying insurance information
• Processing preauthorization requests
• Collecting copays and account balance payments
• Scanning documents into EMR
• Other administrative tasks related to the efficient operations of the department
• Ensuring contact with patients, families, the community, vendors, coworkers and physicians is friendly, courteous, helpful and considerate

Qualifications

• Completes and maintains all competencies and trainings as required for role
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
• No experience required
• BLS Certification Required

Skills

• Customer Service Skills
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Listening Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Organizational Skills
• Problem Solving Skills