Scheduling Coordinator

Primary Responsibilities

• Reflect the values of Divine Opportunities, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
• Answer incoming calls in a friendly, professional and knowledgeable manner
• Create and maintain client and Care Professional schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
• Identify each Care Professional’s skill sets & location for the appropriate staffing of all shifts
• Monitor, mediate, and accurately log all client and Care Professional activity utilizing the software system. Document and tag each log appropriately
• Thoroughly review and orient each Care Professional to each individualized client assessment before scheduling an assignment between Care Professional and client
• Schedule face to face Care Professional introductions
• Thoroughly review client assessments on Orientation Day for new hire assignments
• Cookordinate and schedule training(s) and/or shadow shift(s) as necessary
• Communicate all Care Professional and client issues with management to ensure problems are resolved in a timely manner
• Recognize and capture opportunities to increase service hours for clients in scenarios to enhance and/or increase quality of care
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours
• Review & update Scheduling Standard Operating Procedure Manual (SOP) to ensure current processes are being followed
• Update time sheets daily for review and approval by Management

Secondary Responsibilities

• Participate as needed in all Care Professional meetings
• Meet or exceed quarterly accountabilities
• Perform all on-call duties
• Provide caregiving services for clients upon request
• Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements

• A high school diploma or GED
• Scheduling experience (preferred)
• A valid driver’s license, current auto liability insurance and reliable transportation
• The ability to work overtime when necessary
• The ability to perform on-call duties as necessary
• The ability to provide caregiving services (required)

Pay

$18.00-$20.00

Hours

Monday through Friday 8:00am to 5:00pm

Benefits

• Paid Vacation/Paid Time Off
• Bereavement Pay
• Bonus Structure
• Delta Dental Insurance
• Vitable Primary Care Membership + MEC Plans
• Discounted Aflac insurance policies

Contact Information

Please apply at https://forthworthtx.in-home-care-jobs.com/x/apply/a2snwhjt5md3/aa0 or call 817-427-5555.

This position has an opportunity for growth/advancement based on personal performance within the role.

Our Mission: We are committed to providing exceptional in-home care for every unique situation. With a servant’s heart, we are honored to enrich the lives of our aging community and those who serve them. We replace uncertainty with loving support and compassionate care.

| Title: | Scheduling Coordinator | |---|---| | ID: | 2030 |

Please note that this is the job board for the franchise office located at 8209 Mid Cities Blvd. North Richland Hills TX 76182. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at 817-427-5555.