Scheduling Coordinator

Responsibilities

• Schedules appointments with internal providers and with external network specialists’ offices for consultations and procedures as ordered by PACE primary care physicians.
• Assists in prioritizing the scheduling of participants by consulting with medical staff, on a daily basis, to manage the participant flow.
• Works as a liaison to these specialists’ offices for coordinating care and relaying information to PACE operations leadership team as appropriate.
• Congnates with the transportation department to schedule outside and special in-house appointments for participants.
• Ensures that appointment information is relayed to the appropriate departments and caregivers as necessary in addition to notifying participants and their families of appointments and transportation arrangements.
• Congnates with the ADHC staff for escorting participants.
• Takes information from participants to start the triage process for those seeking care without a scheduled appointment.

Clinic and Support

• Greets and checks in participants for clinic appointments, performs any necessary documentation in medical records, and performs computer entries to update participant information.
• Answers clinic telephone calls and directs calls and messages to appropriate parties or voice mail as requested.
• Performs data entry of participant information, diagnostic orders, test results and data PACE information per established procedures.
• Maintains inventory of clinic supplies and puts needed supplies on re-order list. Ensures that necessary supplies are always available.
• Completes weekly audits as assigned.
• Confirms that lab results are received and contacts the lab company as needed for additional information.
• Requests consultation notes and diagnostic tests by fax as needed.

Required

• 1+ yr administrative or clerical experience that includes filing, record keeping, data entry and providing customer service
• 1+ yr scheduling experience
• Medical Terminology
• Epic EMR Preferred
• Using Epic EMR
• Clinic health care experience in a geriatrics setting
• Experience as a Nursing Assistant in home care, long-term care, daycare or group home

Benefits

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status.

InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants: This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

Agency Disclaimer: InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.