Scheduling Coordinator and Medical Assistant

About the role

As a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported.

Schedule

Full time day shift Monday–Friday, no weekends or holidays.

Minimum Job Requirements

• High School Degree
• Healthcare clerical background with general computer skills
• Knowledge of medical terminology
• EKG, injections, venipuncture
• Performance of common lab tests according to established CLIA guidelines and TriHealth policy
• Experience in medical/physician office setting

Responsibilities

• Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests, and maintaining medical records for participants both internally and externally with many different providers and areas of specialty
• Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites
• Communicates information through various telecommunication devices including Epic, Misys and Outlook
• Assists in coordinating participant flow concerning appointments and/or tests
• Assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician
• Interviews patients, measures vital signs (pulse rate, temperature, blood pressure, weight, and height), records information on patients’ charts, and prepares treatment rooms for examination
• Cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; works cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care
• Performs patient-related duties, medical record maintenance/documentation, and safety/environmental duties
• Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty
• Follows all scheduling procedures and completes scheduling paperwork accurately and timely
• Communicates appropriately with customers, transportation and other departments
• Demonstrates strong customer service skills and appropriate judgment related to phone and in-person interactions
• Answers phone calls promptly and courteously pertaining to setting up appointments; relays accurate and complete messages to the appropriate person
• Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process
• Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes
• Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette
• Demonstrates proficiency in assisting with medical procedures on adults and children
• Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn
• Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties
• Maintains the safety and cleanliness of the treatment area
• Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment

Working Conditions

• Climbing – Occasionally
• Concentrating – Frequently
• Continuous Learning – Occasionally
• Hearing: Conversation – Consistently
• Hearing: Other Sounds – Consistently
• Interpersonal Communication – Consistently
• Kneeling – Occasionally
• Lifting
• Lifting 11–50 Lbs – Occasionally
• Lifting 50+ Lbs – Rarely
• Pulling – Occasionally
• Pushing – Occasionally
• Reaching – Frequently
• Reading – Consistently
• Sitting – Consistently
• Standing – Consistently
• Stooping – Occasionally
• Talking – Consistently
• Thinking/Reasoning – Consistently
• Use of Hands – Consistently
• Color Vision – Consistently
• Visual Acuity: Far – Consistently
• Visual Acuity: Near – Consistently
• Walking – Consistently