Scheduling Coordinator and Medical Assistant

About the role

As a Scheduling Coordinator/MA within TriHealth Physician Practices, you play a key role in ensuring patients have a smooth and positive experience from the moment they schedule their visit. You are responsible for managing appointment workflows, coordinating provider schedules, and supporting overall practice efficiency. Your attention to detail and commitment to service help patients access timely care while keeping clinical teams organized and supported.

Responsibilities

• Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many different providers and areas of specialty.
• Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites.
• Follows all scheduling procedures and completes scheduling paperwork accurately and timely.
• Communicates appropriately with customers, transportation and other departments.
• Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions.
• Answers phone calls promptly and courteously pertaining to setting up appointments.
• Relays accurate and complete messages to the appropriate person.
• Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process.
• Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.
• Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette.
• Demonstrates proficiency in assisting with medical procedures on adults and children.
• Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn.
• Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties.
• Maintains the safety and cleanliness of the treatment area.
• Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Minimum Job Requirements

• High School Degree
• Healthcare clerical background with general computer skills
• Knowledge in medical terminology
• EKG
• Injections
• Venipuncture
• Performance of common lab tests according to established CLIA guidelines and TriHealth policy
• Experience in medical/physician office setting

Working Conditions

• Climbing – Occasionally
• Concentrating – Frequently
• Continuous Learning – Occasionally
• Hearing: Conversation – Consistently
• Hearing: Other Sounds – Consistently
• Interpersonal Communication – Consistently
• Kneeling – Occasionally
• Lifting <10 Lbs – Occasionally
• Lifting 11-50 Lbs – Occasionally
• Lifting 50+ Lbs – Rarely
• Pulling – Occasionally
• Pushing – Occasionally
• Reaching – Frequently
• Reading – Consistently
• Sitting – Consistently
• Standing – Consistently
• Stooping – Occasionally
• Talking – Consistently
• Thinking/Reasoning – Consistently
• Use of Hands – Consistently
• Color Vision – Consistently
• Visual Acuity: Far – Consistently
• Visual Acuity: Near – Consistently
• Walking – Consistently