Scheduling Coordinator (32747)

About the role

Full-time position: Monday-Friday. We’re looking for someone who’s ready to jump in and get trained—we’ll have you hitting the ground running in no time!

Pay

Competitive pay: $19 to $21 per hour.

Responsibilities

• Schedules examinations through IME Centric or office specific system database.
• Schedules and confirms appointment dates and times with physicians' offices.
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination.
• Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
• Prepares and sends exam notification letters daily.
• Communicates with physicians, clients and or examinees regarding any schedule changes.
• Responsible to submit client invoice and/or issue to accounting if charges are incurred.
• When required, responsible for ensuring prompt pre-payment for services issued.
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed.
• Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
• Handles and responds promptly to incoming calls, e-mails or faxes from physicians or clients requesting report status and/or information.
• Provides support and/or coverage to satellite offices as needed.
• Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
• Processes mail, deliveries and shipments as needed.
• Participate in various educational and or training activities as required.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• A minimum of one year related experience; or equivalent combination of training and experience.
• Experience in a medical office preferred.

Qualifications

• Ability to consistently handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone.
• Must be able to type a minimum of 35 W.P.M.
• Ability to follow instructions and respond to upper managements’ directions accurately.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team-oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.

Benefits

• Medical, vision, and dental benefits.
• Paid time off.
• 401k.