Scheduling Coord, Sr

About the Role

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures.

Responsibilities

• Maintain appropriate departmental schedules.
• Provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gather and input patient demographic information, insurance verification/authorization, and scheduling.
• Accurately communicate prep information, arrival time, and arrival location to patients.
• Input and distribute charge management processes daily, including scheduling and canceling multiple diagnostic and interventional procedures.
• Consistently review schedules daily and communicate all changes to appropriate staff.
• Act as a liaison to clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring team members.
• Provide accurate information on department/procedure-specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies and legal standards.
• Maintain compliance with all Orlando Health policies and procedures.
• Monitor workload daily and prioritize based on department needs.
• Use medical terminology, multi-line phones, and word processing/spreadsheet applications accurately.
• Regularly communicate with Patient Access and clinical departments regarding registration and scheduling issues.
• Take a proactive role in problem resolution.

Requirements

• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in Business, Information Systems, Clinical Field, or related area may substitute for up to two (2) years of experience.
• Three (3) years of experience in clinical registration and scheduling.

Associate degree in Business, Information Systems, Clinical Field, or related area may substitute for two years of experience.