Scheduling Coord

About the Role

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to handle scheduling, rescheduling, and cancellation of single or multiple tests and procedures.

Responsibilities

• Provide accurate information about department/procedure-specific scheduling criteria to expedite patient preparation, arrival location, and time.
• Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, a team-player attitude, and professional communication skills at all times.
• Understand Orlando Health’s Patient First Philosophy and the importance of providing exemplary customer service.
• Exhibit working knowledge of registration, scheduling systems, and web-based resources.
• Operate computer applications, multi-line telephone systems, printers, copiers, fax machines, and perform required data entry.
• Maintain a basic understanding of medical needs during the screening process for scheduling appointments.
• Consistently review schedules daily and communicate all changes to appropriate staff.
• Meet departmental goals for productivity, quality, and customer service standards set by Orlando Health.
• Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as necessary.
• Identify customer service issues and resolve or initiate necessary follow-up.
• Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Requirements

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service, or healthcare experience.
• Computer experience required.