Scheduling Assistant

About the role

The Scheduling Assistant is responsible for taking messages for the scheduling team to schedule patient testing, procedures, indexing, admissions; obtaining accurate demographic patient information including the phone number for the patient. Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

Responsibilities

• Represent organization as a top-notch service-oriented business
• Take message from caller, including all demographic info and phone number for a return call
• Indexes orders for procedures in order management system as needed
• Order and report reconciliation, including physician follow up for resolution
• Review physician orders for quality assurance
• Use judgment in escalating unresolved issues to management
• Perform outbound calls to obtain information, this includes faxing and emailing
• You will be on the phone 90% of your day

Qualifications

• Previous Call Center experience preferred
• Medical office experience preferred
• Experience using multiple applications on a computer using the internet
• Virtual roles are required to have high speed internet 25 MB Download 6 MB Upload

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on