Scheduling and Patient Services Lead - Kingston

About the Role

Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check-in, scheduling, check-out, and back-end duties. Support staff and assist all patients that report to the front check-in desk. Coordinate patients' referrals and prior authorization for additional diagnostic testing or procedures. Schedule surgical procedures. Greet patients in a prompt, courteous, and professional manner. Interact with a diverse patient population.

Responsibilities

• Utilize the electronic medical record to maintain patient records via the registration process and scan functionality.
• Update insurance information, attend appointments, collect patient co-pays, and perform other duties as assigned at the time of patient check-in for scheduled appointments.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow-up appointments and referrals as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct them appropriately to team members.
• Convey a professional image by adhering to the established dress code.
• Initiate the surgical booking process, compile booking sheets, all surgical consents, pre-op orders, prior authorization, and pre-admission forms.
• Prepare patient disability and out-of-work/school paperwork.
• Update the system with registration, scheduling, and insurance information.
• Discuss financial obligations and explain regulatory forms, answering any questions patients may have.
• Work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support clinical workflow.

Qualifications

• High School Diploma/G.E.D. - required
• Associate's Degree - preferred
• 3-5 years of office experience or three years of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus
• Excellent customer service skills
• Ability to multi-task in a high patient volume unit
• Ability to learn and utilize resources
• Strong time management skills
• Ability to review information and draw appropriate conclusions
• Good judgment and ability to problem-solve; escalate issues as needed
• Strong teamwork skills and work ethic

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Department/Unit: Vascular Southern Tier
Work Shift: Day (United States of America)
Salary Range: $49,763.00 - $69,668.00