Lead Patient Access Specialist - Rotating Schedule
About the role
We are recruiting for a mission-driven Lead Patient Access Specialist - Rotating Schedule to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency
Responsibilities
- Provides Administrative Clinic Support to include but not limited to time and attendance, help desk tickets and other duties as assigned
- Registers and schedules patients
- Maintains clinic specific Work Queues
- Performs Quality Control and Quality Assurance – performs weekly & monthly QA audits
- Trains and assists staff to meet QA goals and requirements
- Handles cash handling duties including preparation of daily cash deposits, facilitating refunds, and addressing overage/shortages
- Delegates job assignments and monitors work flow
- Staffs Clinic registration areas during shortages
- Answers telephone inquiries; screens calls; routes calls and takes messages
- Attends monthly Front End operations meetings; attends regularly scheduled department and leadership meetings
- Orders and maintains PAR levels for office supplies, encounter forms and other materials as needed
- Performs template maintenance: new provider template requests, schedule building, schedule changes
- Addresses customer service issues and upholds high level of customer service amongst clerical staff
- Works with and under the direction of the Clerical Supervisor to promote positive interpersonal relationships with fellow employees, physicians, patients and visitors
- Works with and under the direction of the Clerical Supervisor to set clear performance expectations for staff by developing job specific customer service expectations and behaviors for each position supervised
- Works with and under the direction of the Clerical Supervisor to evaluate ongoing competency and identifies training and staff development needs of employees and ensures appropriate training provided
- Works with and under the direction of the Clerical Supervisor to initiate formal/informal activities with employees to develop departmental cohesion and collegiality
- Works with and under the direction of the Clerical Supervisor to recognize positive behavior and contributions to the organization using praise, appreciation and rewards
- Works with and under the direction of the Clerical Supervisor to actively identify problems and opportunities for improvement; identifies appropriate solutions and involves others in the implementation process
- Identifies and escalates system problems, environmental issues, and employee issues as appropriate, to the clerical supervisor and clinic leadership team
Requirements
Education: No High School Diploma and/or No GED
Work Experience: 1-3 years of clerical experience Required
Qualifications
Excellent interpersonal communication and telephone skills required.
Skilled analysis of information, critical thinking and problem solving with an emphasis on customer service.
Ability to work with a diverse team and a diverse customer base explaining procedures and organizational policies in a health care setting.
Availability to work 40 hours/week with flexibility to accommodate the needs of the clinic.
Proficient in the use of Microsoft Windows.
Bi-lingual skills preferred.
Skills
Excellent interpersonal communication and telephone skills required.
Skilled analysis of information, critical thinking and problem solving with an emphasis on customer service.
Ability to work with a diverse team and a diverse customer base explaining procedures and organizational policies in a health care setting.
Proficient in the use of Microsoft Windows.
Bi-lingual skills preferred.
Benefits
At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions.
When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here Is a Small List Of Our Benefit Programs:
- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Comprehensive medical, dental, vision plans in addition to employer paid disability and life insurance
- Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
- Professional clinical advancement program & shared governance
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
About Denver Health
Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Company Information
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.