Scheduling and Patient Services Lead

Department/Unit: HBD - Neurology

Work Shift: Day

Salary Range: $49,763.00 - $69,668.00

About the Role

Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties. Support staff and assist all patients that report to the front check in desk.

Responsibilities

• Support staff and assist all patients that report to the front check in desk.
• Cook up referrals and prior authorization for additional diagnostic testing or procedures.
• Schedule surgical procedures.
• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Update insurance information, attend appointments, collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Schedule follow up appointments and referrals as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Conveys professional image by adhering to the established dress code.
• Initiate surgical booking process.
• Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms.
• Prepare patient disability and out of work / school paperwork.
• Update the system with registration, scheduling and insurance information.
• Discuss financial obligation and explain regulatory forms and answer any questions with patient.
• Complete accurate registration and support the clinical workflow.
• Understand the practice and hospital strategic plan.
• Support plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represent AMC and support the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Champion to ensure an optimal patient experience.
• Understand and promote patient and employee safety as our top priority.
• Promote a safe environment and promptly report issues.
• Understand patient safety goals.

Qualifications

• High School Diploma/G.E.D.
• Associate's Degree - preferred
• 3-5 years office experience or three years of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Fingertip Dexterity - Occasionally
• Hearing - Constantly
• Eye/Hand/Foot Coordination - Frequently
• Repetitive Motions - Frequently

Workplace Accommodations

Albany Medical Center is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. If you need a reasonable accommodation due to a disability for any part of the application and hiring process, please contact the Human Resources Department at hr@albanymed.org.