Scheduling Access Specialist, Plastic Surgery (Mashpee)

Purpose of Position

To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

Primary Duties

• Maintains provider schedules to achieve productivity targets, patient access and provider flow.
• Attends monthly team meetings with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
• Manages the schedule during transition to new models of care when applicable.
• Marks patients who are past due for appointments.
• Contacts patients who were seen in Emergency Department or Urgent Care and offers a follow up appointment.
• Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record.
• Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information.
• Reschedules patient appointments and extends patient schedules as necessary.
• Processes cancellations and no show appointments, and notifies clinician of change in schedule.
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule.
• Maintains efficient flow of daily patient schedule and front office operations.
• Mails out new patient package when applicable.
• Confirms appointments within 24 hours.
• Liaison for existing and future patients seeking new and follow-up care appointments.
• Performs tasks as a receptionist and EMR Specialist as needed.
• Timely communication of unresolved issues to manager or designee to facilitate timely interventions.
• Utilizes patient scheduling reports to follow-up with patients that have not scheduled a future visit.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations.
• Ability to float to other MACC practices when required.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• At least one (1) year of experience with medical scheduling preferred.
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred.
• Demonstrated excellence in providing customer service.
• Strong communication and interpersonal skills.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Schedule Details

40 hours per week, Monday-Friday, No Weekends & No Holidays.

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Mashpee

Department

MAC-General