Patient Access Manager - Plastic Surgery

Responsibilities

• Provider Template Management and Standard Operating Procedures
• Develop, implement, and maintain standardized provider scheduling templates in collaboration with faculty and clinical leadership.
• Ensure consistency with institutional access guidelines, clinic workflows, and provider availability.
• Create and update departmental standard operating procedures (SOPs) related to scheduling and patient access.
• Exam Room Management – Allocation and Utilization Monitoring
• Maintain optimal efficiency of exam room allocation and utilization.
• Partner with clinic managers and operations teams to resolve conflicts or bottlenecks in room usage.
• Produce and analyze room utilization reports to inform space planning and operational improvements.
• Scheduling Decision Tree Management
• Create and maintain department-specific scheduling decision trees to guide accurate appointment scheduling.
• Ensure updates are made promptly to reflect changes in provider preferences, visit types, or care pathways.
• Train and support staff in the proper use of decision trees to minimize scheduling errors.
• Access Center Scripting and Collaboration
• Collaborate with the centralized Access Center to develop accurate and patient-friendly scripting for scheduling, referrals, and pre-visit communication.
• Act as the primary liaison to address scheduling questions, escalations, or access-related concerns.
• Facilitate regular communication between the department and Access Center teams to maintain alignment.
• Access Tool/Technology Implementations and Maintenance
• Lead or support the implementation of new access-related tools and technologies within the department.
• Monitor tool performance and ensure proper usage and functionality.
• Coordinate with IT and vendor partners for system updates, testing, and issue resolution.
• Access Reporting and Analytics
• Develop and distribute access-related reports and dashboards (e.g., appointment lag time, provider utilization, noshow rates).
• Analyze data to identify trends, gaps, or opportunities for improving access to care.
• Present insights and recommendations to departmental leadership and contribute to strategic planning.

Qualifications

• Education or Equivalent Experience: Bachelor of Arts or Science (Required)
• Education Specialization: Equivalent Experience: And 6+ years Progressive responsibility in health care practice administration and/or call center in a university/hospital setting
• Master of Arts or Science Education Specialization: Health Administration, Business Administration, Healthcare Management, Public Health
• Equivalent Experience: And Progressive responsibility in health care practice administration and/or call center in a university/hospital setting