Patient Access Manager

About the role

The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information.

Responsibilities

• Directly manage the operations for the admitting, registration, and financial services departments at the acute care locations.
• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and provide excellent customer service.
• Manage Financial Service Representatives and ensure proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments.
• Develop and manage departmental staffing needs.
• Prepare monthly reports as requested.
• Establish departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Cook up employee work schedules to provide adequate daily staffing coverage.
• Collect, interpret, and communicate performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
• Work with internal and external customers to make key decisions, impacting either the whole organization or an individual patient.
• Work closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
• Aid in the development of dyad-reporting patient access staff.
• Provide training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.
• Perform other duties as assigned.

Requirements

• Minimum 2 – 3 years’ management experience in healthcare industry.
• Patient Access experience with managed care/insurance or call center preferred.
• Experience with Microsoft a must.
• Ability to balance numerous priorities, therefore requiring great skills in prioritization.
• Advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Qualifications

• Bachelor's Degree or equivalent experience in Healthcare Management/Administration.
• Certified Revenue Cycle Representative (CRCR) certification.
• Certified Healthcare Access Manager (CHAM) certification.

Skills

• Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas.
• Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person.
• Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed.
• Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
• Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
• Taking Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Benefits

Join an award-winning company with multiple recognitions including:

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monerst Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Pay

This position pays between $63,100 - $78,875 based on experience.

Schedule

This position is an on-site role, and candidates must be able to work on-site at the hospital.