Patient Access Manager

Responsibilities

• Oversees all primary patient access workflows, including but not limited to: Insurance benefit verification and eligibility confirmation, Registration accuracy and data integrity across all patient encounters, Service pre-payment and upfront collections processes, Patient throughput and flow to minimize wait times and registration bottlenecks, Obtainment of required prior authorizations for scheduled and unscheduled services
• Serves as an escalation point for complex registration, authorization, or collections issues, collaborating with payers, clinical staff, and billing teams as needed
• Develops, monitors, and reports on patient access key performance indicators (KPIs), including registration accuracy rates, authorization approval rates, point-of-service collection rates, and patient wait times
• Analyzes trends in registration errors, denials, and throughput to identify root causes and implement corrective action plans
• Develops and executes strategic direction for long-range registration process improvement, identifying opportunities to leverage technology, automation, and best practices
• Collaborates with Revenue Cycle leadership, IT, and clinical operations to evaluate and implement new systems or workflows that enhance efficiency and patient satisfaction
• Participates in organizational initiatives related to patient experience, payer contracting changes, and system upgrades as they relate to patient access
• Ensures clinics are appropriately and proactively staffed to meet registration volume demands, including planning for peak periods, leave coverage, and new clinic openings
• Promotes a culture of accountability, continuous learning, and patient-centered service within the registration team

Requirements

• Minimum 5 years of progressive healthcare leadership experience in a front office, patient access, or revenue cycle environment
• Demonstrated knowledge of insurance verification, prior authorization processes, and point-of-service collections
• Familiarity with healthcare regulatory requirements, including HIPAA and payer compliance standards
• Strong analytical skills with the ability to interpret KPI data and drive performance improvement
• Excellent communication, interpersonal, and team leadership skills
• Proficiency with electronic health record (EHR) and practice management systems
• Ability to travel up to 5-10%

Qualifications

• Minimum 5 years of progressive healthcare leadership experience in a front office, patient access, or revenue cycle environment
• Demonstrated knowledge of insurance verification, prior authorization processes, and point-of-service collections
• Familiarity with healthcare regulatory requirements, including HIPAA and payer compliance standards
• Strong analytical skills with the ability to interpret KPI data and drive performance improvement
• Excellent communication, interpersonal, and team leadership skills
• Proficiency with electronic health record (EHR) and practice management systems
• Ability to travel up to 5-10%

Skills

• Knowledge of insurance verification, prior authorization processes, and point-of-service collections
• Strong analytical skills with the ability to interpret KPI data and drive performance improvement
• Excellent communication, interpersonal, and team leadership skills
• Proficiency with electronic health record (EHR) and practice management systems

Benefits

• Matching 401(k)
• Health insurance

Pay

• Commensurate with experience

Schedule

• Remote

Company Information

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 400 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.