Scheduler/Patient Coordinator (Non-Clinical)

Who We Are

We build technology to better support our teams and remove administrative friction. Our scheduling product (launching soon) will make it easier to coordinate visits, reduce last-minute changes, and protect clinician capacity. In the meantime, you'll work in Homecare Homebase (HCHB) and Monday.com to manage scheduling workflows.

What You Will Do

• Schedule approved home health visits for skilled nursing (SN), physical therapy (PT), occupational therapy (OT), speech therapy (ST), and home health aide (HHA) services.
• Assign visits to field clinicians based on coverage area, continuity, and productivity balance (target: 6-7 points/day, ~28 points/week).
• Process reschedule requests, missed visits, reassigned visits, and declined visits according to SOPs and turnaround time targets.
• Verify that discharge, recertification, and resumption of care (ROC) visits are properly scheduled.
• Maintain clear documentation via coordination notes in HCHB to ensure communication with clinicians, clinical managers, and branch directors.
• Collaborate with Clinical PCCs, intake coordinators, clinical managers, and field clinicians to resolve scheduling conflicts and barriers.
• Balance clinician workload to prevent burnout while ensuring patients receive timely care.
• Manage workflow tasks in HCHB including Complete Requested Schedule, Reschedule Visit, Process Missed Visits, Process Reassigned Visit, and Reassign Declined Visit.
• Communicate via Microsoft Teams and Monday.com to coordinate real-time scheduling needs.

Requirements

• Must have 1-2 years of scheduling, coordination, or administrative experience (healthcare scheduling strongly preferred).
• Familiarity with Homecare Homebase (HCHB) within the last 3 years in a Home Health setting.
• Strong attention to detail and ability to manage multiple competing priorities simultaneously.
• Excellent communication skills (phone, Teams, email) with clinicians, managers, and patients.
• Comfortable with technology and learning new systems quickly (HCHB, Monday.com, Smappen, Microsoft Teams).
• Ability to work in a fast-paced, high-volume environment with tight turnaround time expectations.
• Strong problem-solving skills and ability to escalate appropriately when issues arise.

Nice-to-Haves

• Previous home health scheduling or PCC experience.
• Understanding of home health visit types, service codes, and authorization requirements.
• Experience using Monday.com or similar project management tools.
• Experience with geographic routing or coverage mapping tools.

Focus Areas

• Home Health Visit Scheduling & Coordination
• Clinician Capacity Management
• Workflow Task Processing (HCHB)
• Authorization Verification
• Cross-Team Communication & Escalation

Benefits

• 401(k) + 401(k) matching
• Health, dental, vision, and life insurance
• Paid time off
• Referral program

Compensation Range

$58K - $65K