Scheduler - Maddison, WI

Beacon is a national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values: Integrity, Compassion, Advocacy, Respect and Excellence.

About the role

The Staff Scheduler is responsible for managing and coordinating the scheduling of Direct Support Professionals (DSP) across designated homes and programs. This role ensures that staffing levels are maintained in accordance with company policies, regulatory standards, and client needs. The Staff Scheduler works closely with Care Team Managers (CTM), Program Directors (PD), and various departments to ensure efficient and effective staffing solutions.

Responsibilities

• Always be compliant with all company and regulatory policies and procedures.
• Collaborate with Care Team Managers (CTM) and Program Directors (PD) to schedule DSPs for shifts, training, and job shadowing opportunities.
• Assist in creating staffing solutions and resolve scheduling conflicts or issues as they arise.
• Provide support for special projects and administrative tasks as needed.
• Oversee the efficient use of the Scheduling Application to maintain accurate and timely scheduling.
• Engage with Home Managers and Program Directors to ensure compliance with scheduling standards and client needs.
• Work closely with admissions, finance, recruiting, and operations teams to ensure staffing needs are met across all homes.
• Provide support for individual staff needs across the state of Michigan (designated area).
• Monitor staff allocation to reduce overtime and turnover rates, ensuring cost-effective staffing solutions.
• Collaborate with executive management to strategize labor and payroll efficiencies.
• Assist with filling shifts in homes as necessary to maintain service levels.
• Preserve and protect the privacy, confidentiality, and security of all medical records and proprietary information.
• Promote Beacon in a positive manner and lead by example, modeling core values in everyday behavior.
• Maintain and sustain a safe community environment and workplace.
• Follow Beacon’s policies, procedures, and manuals.
• Cooperate with Beacon Specialized Living, the Department of Human Services (DHS) staff, or any other regulatory body during inspections, investigations, or inquiries.
• Accept other duties as assigned.

Professional Conduct and Management Effectiveness

In addition to evaluating your work performance, you will be evaluated on the following work behaviors:

• Job Knowledge: Depth and breadth of knowledge supporting organizational goals.
• Quality of Work: Freedom from errors and mistakes, timeliness, accuracy, and overall quality.
• Quantity of Work: Work output of the employee.
• Reliability: The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time.
• Initiative and Creativity: The ability to plan work and proceed without being told every detail, and the ability to make constructive suggestions.
• Judgment: The extent to which the employee makes sound decisions based on fact rather than emotion.
• Cooperation: Willingness to work harmoniously with others in getting a job done.
• Compliance: Always be compliant with all company and regulatory policies and procedures.
• Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours.
• Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate.
• Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train and develop, measure work in progress, and take corrective action.
• Decision Making: The ability to make decisions and the quality and timeliness of those decisions.
• Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes.

Requirements

• Bachelor’s degree in a related social science discipline is preferred.
• A minimum of 2 years of previous operations and/or supervisory experience in a residential care environment.
• Proven experience in scheduling, staffing, or administrative support.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.
• Knowledge of relevant scheduling software and tools.
• Understanding of labor laws and regulations, particularly in healthcare or similar fields.
• Ability to work independently and manage multiple priorities effectively.
• Must pass a criminal background check.
• Must possess a valid Driver’s License.
• Proficient in speaking, reading, and writing the English language.
• Approved by state, federal, and government entities to work within BSLS programs.
• Ability to use office equipment, including BSLS information technology systems.

Skills

• Ability to communicate and function in an interdisciplinary team.
• Strong computer skills utilizing various software programs and applications.
• Excellent oral and written communication skills.
• Ability to create professional employee communication materials.
• Capable of working well with all levels of the organization.
• Professional demeanor.
• Demonstrated ability to multi-task.
• Ability to work with little daily supervision.

Work Environment

The majority of the job duties can be completed on-site, with occasional visits to Beacon locations as needed. This is a full-time, 100% on-site position that includes night shifts, weekends, and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Regularly required to talk or hear.
• Specific vision abilities required include close vision and the ability to adjust focus.
• Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.