Scheduler II - Float (31968)

About the role

Schedule patients for office visits and procedure appointments. To support patient care, this position requires flexibility to work at different clinic locations.

Responsibilities

• Assist with high call volume
• Maintain physicians’ schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems, diagnosis, and physician orders
• Assist in patient registration and financial transactions
• Schedule radiology/lab appointments
• Perform recall scheduling
• Assist with check-in and check-out of patients
• Collect patient and insurance payments and reconcile charges daily
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills
• Experience working in a medical office
• Ability to multi-task and work in a fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans and medical benefits
• Bilingual is a plus
• High school diploma or equivalent
• 2–5 years of prior medical scheduling is preferred

Requirements for Level II Status

• Intermediate experience (4+ years’ experience) and/or acting more independently
• Takes on additional duties to assist the office
• Strong and consistent performer

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics