Scheduler II (31929)

About the Role

Schedule patients for office visits and procedure appointments.

Responsibilities

• Assist with high call volume.
• Maintain physicians' schedules – scheduling office visits and procedures (may be done via phone or face-to-face).
• Take triage call messages for medical staff.
• View patient visit notes, identifying problems, diagnoses, and physician orders.
• Assist in patient registration and financial transactions.
• May schedule radiology/lab appointments.
• May include recall scheduling.
• Assist with check-in of patients upon arrival at the office as well as check-out upon departure.
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Perform other duties as assigned.

Qualifications

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Experience working in a medical office.
• Ability to multi-task and work in a fast-paced environment.
• Detail-oriented.
• Basic understanding of healthcare plans.
• Ability to read and understand medical benefits.
• Bilingual is a plus.

Education & Experience

High school diploma or equivalent. 2-5 years of prior medical scheduling is preferred.

Requirements for Level II Status

• Intermediate experience (4+ years’ experience) and/or acting more independently.
• Takes on additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.