Scheduler II

The Scheduler coordinates and schedules patient appointments within the health system, providing exceptional customer service to patients, families, physicians, and internal departments. This remote position collaborates with clinic staff, leadership, and physicians while exemplifying the health system’s core values.

Responsibilities

• Answer patient scheduling calls, handle inquiries, and follow clinic processes for forwarding calls.
• Schedule office visits, in‑office tests, procedures, or services in adherence with department guidelines, providing preparation instructions as needed.
• Collect patient registration information, including demographics and insurance details.
• Verify patient insurance eligibility according to policies.
• Obtain pre‑certification for office visits prior to scheduling as required by payors.
• Provide exceptional customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS.
• Achieve target scores within set department quality performance metrics.

Requirements

• Applicable experience: 1 year.

Schedule

Full‑time, day shift, remote work (United States of America).