Scheduler | FT | Weekdays | Hamilton Eye Institute

About the Role

The Scheduler performs all routine clerical tasks and schedules all exams and procedures for hospital-based services, including:

• Outpatient diagnostic and interventional procedures
• Initial therapy evaluations
• Surgical cases (excluding same-day cases)
• Initial requests for clinic visits
• Referrals and services for inpatients, ordered at discharge, to be provided post-discharge
• Scheduled admissions for future dates

Models appropriate behavior as exemplified in the organization’s Mission, Vision, and Values.

Responsibilities

• Coordinates all patient care procedures as the initial patient liaison via telephone and direct patient contact for hospital-based exams and procedures.
• Reviews and maintains patient care information.
• Completes patients' medical and/or insurance files from initial interviews and distributes files according to departmental policies.
• Performs other job functions as assigned or requested.

Requirements

• 1-3 years of experience in a healthcare environment (required).
• 1-3 years of scheduling experience (preferred).
• Knowledge of general business operations, scheduling, insurance, and coding.
• Ability to understand and prepare complex written materials (e.g., letters of medical necessity, insurance payment appeals, patient records).
• Typing speed of 35 words per minute.
• Basic understanding of medical terminology (preferred).
• Knowledge of basic computer operations (acquired through work experience or education).
• Excellent verbal and written communication skills.
• Ability to work without close supervision and exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain workflow control.
• Ability to perform basic arithmetic calculations.

Physical Demands

• Light work: exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• Physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Good balance and coordination required.
• Close visual acuity needed for preparing and analyzing data, transcribing, viewing a computer terminal, or extensive reading.
• Job functions are typically performed in general office or administrative work conditions; not substantially exposed to adverse environmental conditions.