Scheduler/Dispatcher

At Singing River Health System, caring isn’t just part of the job — it’s in our DNA. Whether we’re saving lives, supporting behind the scenes, or showing up for our community, we bring the energy, heart, and hustle every single day.

About the role

The Scheduler / Dispatcher performs day-to-day scheduling and dispatch activities for the Patient Transportation Department. They schedule clients for transportation to and from medical appointments while maintaining communication with drivers to ensure on-time transport. The role involves evaluating existing driver schedules and routes, making adjustments as necessary for efficient and cost-effective daily operations.

The Scheduler / Dispatcher maintains proficiency in departmental software, telephones, radios, protocols, policies, and procedures. They complete assigned reports and transport documents and assist the Supervisor with data collection for bi-weekly, monthly, and on-demand departmental reports.

If the Scheduler/Dispatcher meets the preferred certification requirements for Patient Transportation Specialist, they may occasionally drive one of the department’s fleet vehicles.

Responsibilities

• Schedule and dispatch transportation for patients to and from medical appointments.
• Maintain communication with drivers to ensure on-time transport.
• Evaluate and adjust driver schedules and routes for efficiency and cost-effectiveness.
• Operate and maintain proficiency in departmental software, telephones, radios, and related tools.
• Complete assigned reports, transport documents, and assist with data collection for departmental reports.
• Occasionally drive fleet vehicles if certified as a Patient Transportation Specialist.

Requirements

• High school graduate or equivalent required.
• One year of scheduling and/or dispatching experience preferred.
• Experience in public transportation is preferred.
• Commercial Driver’s License (CDL) with ‘P’ endorsement preferred. If maintaining a CDL, proof of annual MDOT inspection and physical is required.
• Must meet minimum requirements determined by the Mississippi Department of Transportation for staff involved in the Elderly and Disabled Transportation Program if maintaining a CDL.

Skills

• Superior communication and customer service skills.
• Proficiency in computer use, including MS Outlook and Word, and office technology (telephone, fax, etc.).
• Ability to work under pressure, meet deadlines, and multi-task in complex situations.
• Strong attention to detail and decision-making abilities.
• Emotional stability to handle high-stress levels.
• Ability to maintain collaborative and respectful working relationships.

Physical Demands

• Moderately active work involving sitting, moving about the office and facility, and traveling within the SRHS service area.
• Frequent requirement to exert negligible force to lift, carry, push, pull, or move objects, including the human body.
• Exposure to body fluids, sputum, and tissues, which may carry the hazard of infectious disease.
• Repetitive motions involving wrists, hands, and fingers (e.g., operating a computer keyboard).
• Ability to perceive sound at normal speaking levels and make fine discriminations in sound.
• Close visual acuity and ability to adjust focus between computer monitors and printed materials.
• Ability to remain active for extended periods without undue fatigue.
• Flexibility to work assigned schedules, including potential changes for off days, shifts, or weekends.

Mental Demands

• Keen mental faculties, assessment, and decision-making abilities.
• Superior communication skills, both verbal and written, for in-person and telephone interactions.
• Emotional stability to handle high-stress environments.
• Ability to work under pressure, meet deadlines, and multi-task in complex situations.
• Strong attention to detail.

Schedule

Monday–Friday, 7:30 AM–4:00 PM

Location

Singing River Pascagoula Hospital