Scheduler-BMC Pt Access

Overview

The Scheduler is responsible for accurately screening and completing callers' inquiries by telephone and through the various work queues. They also document inquiries from patients and providers for screening, scheduling, and directing patients to appropriate providers, services, or levels of care. Schedulers educate patients and providers regarding various patient care issues and obtain, update, and verify patient demographics, insurance, emergency contacts, co-pays, and primary physicians.

Responsibilities

• Absolutely answers, schedules, and pre-registers documentation along with following up on all inquiries from patients and providers generated by telephone, internet-based, or written/electronic correspondence.
• Educates patients and providers regarding a variety of patient care issues, including insurance, provider, department/location, payment options, and availability of Carle services.
• Obtains, updates, and verifies patient demographics, insurance, emergency contacts, co-pays, Primary Physicians including all applicable fields within the HIS system.
• Answers telephone, transcribes, and delivers messages to physicians, nurses, and others.
• Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner.
• Distributes all messages according to practice communication standards.

Qualifications

Customer service experience with Carle Health Company is preferred. Certifications and education requirements are not specified in the job posting.

Benefits

Carle Health offers a comprehensive benefits package, including:

• Magnets® designation
• Opportunities in multiple communities
• Training and development programs
• Comprehensive health and wellness programs
• Flexible work arrangements

Pay

The compensation range for this position is $17.67 per hour - $28.63 per hour. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked, and compensation model.

Schedule

Details about the schedule are not provided in the job posting.

Skills

Not specified in the job posting.

Benefits

Carle Health offers a comprehensive benefits package for team members and providers, including:

• Magnets® designation
• Opportunities in multiple communities
• Training and development programs
• Comprehensive health and wellness programs
• Flexible work arrangements

Pay

The compensation range for this position is $17.67 per hour - $28.63 per hour. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked, and compensation model.

Schedule

Details about the schedule are not provided in the job posting.

Company Information

At Carle Health, we are committed to fostering a workplace where every team member feels valued, respected, and empowered. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.