Scheduler

Overview

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Scheduler to join our team in our Parsons, KS offices. The typical work week is Monday through Thursday, 8:00 AM – 4:30 PM and Friday 8:00 AM - NOON with no major holidays, no on-call and no weekends.

Responsibilities

• Answers all incoming calls and messages and assesses the message’s priority level and need to appropriately answer the inquiries, take a message and return a call, or direct to other clinic personnel.
• Obtains and communicates messages accurately and in a timely manner.
• Efficiently schedules patients in the computer system according to provider and office guidelines.
• Safeguards patient accounts by ensuring they are up to date with accurate demographics, preferences and records before and in-between appointments.
• Cancels or reschedules appointments based on physician schedule changes or patient notices and notifies relevant clinic personnel of the change.
• Maintains their assigned provider or resource specific orders queue by accurately and efficiently scheduling orders entered by our medical staff, requiring multi-tasking and attention to detail and processes.
• Communicates physician schedule changes to appropriate coworkers.
• Demonstrates understanding of patient confidentiality to protect both patients and the clinic/practice.
• Fulfills other tasks as reasonably requested by a provider or member of the Management Team, as applicable to the role.

Qualifications

• Basic Work Requirements: Ability to work in a fast-paced environment for long periods of time while seating and viewing computer monitors. Ability to perform basic computer functions and is familiar with Microsoft Office Applications. Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data. Ability to type a minimum of 40 wpm is preferred. Ability to operate a multiline phone system and utilize appropriate phone etiquette. Knowledge of medical terminology and familiarity with ICD10 codes is preferred. Possesses strong customer service skills and professionalism.
• Education/Training: High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Experience Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required. Experience in EMR and or PMS systems a plus.