Scheduler

Overview

The US Oncology Network is seeking a Scheduler to join their team at Texas Oncology's Waco location. This is a full-time Monday-Friday position from 8:30am-5pm, excluding weekends, with no call or major holidays. The Scheduler role can be at levels 1, 2, or Senior based on experience.

What does the Scheduler do?

• Answers all incoming calls and directs calls to appropriate personnel.
• Serves as a liaison between patients and medical staff.
• Makes outside and/or surgical schedules as needed.
• Supports and adheres to the US Oncology Compliance Program.

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel and pages clinic personnel as appropriate.
• Obtains and communicates messages in an accurate and timely manner.
• Schedules new patients, patient referrals, and returning patients in the computer system in accordance with physician and/or office guidelines.
• For new and/or referred patients, sets up in the system with appropriate documentation and coding.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for other front office functions as requested.
• Prepares correspondence, memos, forms, and other typing as requested by supervisor.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
• Obtains necessary pre-certification as required.
• May communicate to patients about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
• May be responsible for follow-up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post-operative follow-up appointments with Physicians.
• Where applicable, demonstrates an understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling procedure.

Qualifications

• Level 1: High school diploma or equivalent required, 0-3 years' experience preferably in a medical office setting.
• Level 2: Minimum three years office experience, preferably in a medical office setting.
• Level Sr: Minimum five years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required.

Physical Demands

• Sitting for long periods of time.
• Occasionally lifting files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Correctable vision and hearing within normal ranges for telephone contacts.
• Necessary to view and type on computer screens for prolonged periods of time.

Work Environment

• Office environment.
• Contact with patients and public.