Scheduler

Essential Duties & Responsibilities

• Coordinate, schedule, and dispatch law enforcement and security personnel to client sites across the United States, ensuring coverage aligns with contractual requirements and service expectations.
• Evaluate client requests, service urgency, geographic considerations, and law enforcement and security personnel availability to assign the most appropriate resources.
• Monitor and adjust schedules in real time to address cancellations, delays, emergencies, or changes in client needs.
• Clearly communicate assignment details—including location, scope of work, timing, and special instructions—to law enforcement and security personnel and confirm receipt and understanding.
• Accurately document all assignments, updates, and outcomes in internal systems to ensure records are complete and up to date.
• Track the status of upcoming, active, and completed assignments to ensure timely execution and follow-up.
• Serve as a primary point of contact for clients, providing prompt, professional, and courteous support via phone, email, and fax.
• Respond to client and law enforcement inquiries, service requests, and issues with a focus on resolution, accuracy, and satisfaction.
• Maintain consistent communication with law enforcement and security personnel to support operational efficiency and address questions or concerns.

Qualifications & Experience

• High School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred.
• Minimum of two (2) years of experience in logistics, scheduling, dispatch, or a similarly fast-paced operational environment required.
• Demonstrated customer service experience, with the ability to manage high-volume interactions while maintaining professionalism and composure.
• Prior experience working with law enforcement, security personnel, or within a security operations environment is strongly preferred.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams), including the ability to navigate systems efficiently and learn new proprietary platforms quickly.
• Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and with appropriate urgency.
• Proven ability to think critically and analyze complex situations, make sound decisions, and escalate issues appropriately.
• Hightly detail-oriented with strong organizational skills and the ability to manage multiple priorities with accuracy.
• Demonstrated ability to work in a process-driven environment, following established protocols while adapting to changing priorities.
• Exceptional time management skills with the ability to prioritize tasks effectively in a fast-paced, high-pressure environment.