Scheduler

About the Role

Serve as the first contact between the imaging center and referring providers and their patients. Accurately schedule and process all inbound/outbound calls and faxes within 24 hours of receipt. Support schedule fluidity and optimization through proper documentation, timely processing, and effective teamwork.

Responsibilities

• Handle multiple phone lines while displaying excellent communication skills and telephone etiquette.
• Master in-house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments.
• Input and update vital patient account information at time of scheduling including insurance carrier, patient demographics, referring provider, etc.
• Actively maintain good rapport with all referring providers and their staff.
• Create remarkable patient experiences by demonstrating professionalism, high-level customer service, and compassion during the scheduling process.
• Communicate and interact with all radiology center teams effectively and professionally.
• Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality).
• Complete other duties as assigned.

Requirements

• High School Diploma or GED.
• 0–2 years of experience in a healthcare setting.
• Experience in a high-volume call center or fast-paced environment.
• Excellent typing skills (40+ WPM) with strong focus on entry precision.
• Knowledge of medical terminology and health insurances.
• Working knowledge of computers and Microsoft Office software.
• Detail-oriented while multitasking.
• Positivity with one’s self and teammates.

Schedule

Monday–Friday, 8:00 AM–5:00 PM.

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. MedQuest provides expert solutions including mammography, MRI, CT, ultrasound, and X-ray, using proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

A career with MedQuest includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role.