Scheduler

First Student is a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers daily.

About the role

Provides quality customer service to customers by phone or in person. Performs the following responsibilities in an office-type call center environment.

Responsibilities

• Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
• Follows and explains policy and procedure as outlined in operations and procedures manuals.
• Treats each customer/caller with courtesy, dignity, and respect for privacy.
• Meets or exceeds established performance requirements.
• Enters data with an error rate of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
• Documents trip authorization according to procedures.
• Remains knowledgeable of all policies and procedure changes.
• Adheres to the work schedule to handle call volume and contractual requirements, unless a request is made by a supervisor.
• All other duties as assigned.

Requirements

• High school diploma or equivalent.
• Able to operate a computer and complete any training requirements.
• Communicate clearly in English.
• Able to operate a standard telephone system and exercise business telephone etiquette.

Physical Requirements and Working Conditions

• Able to sit for prolonged hours in an office-type call center environment.

Pay

$17/hr

Schedule

Monday through Friday, 8:00am–5:00pm

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.